CENTERS at Cleveland State University – Recreation Center

Cleveland State University retained CENTERS in 2004 to develop a business plan for its recreation center and to make Furniture, Fixture, & Equipment recommendations. In addition, the CENTERS team produced a booklet detailing a strategy for FF&E procurement specifying equipment, recommending manufacturers, and stating the price the university should pay for each piece of equipment. The 3-floor recreation center opened in August 2006 under the expertise of the CENTERS’ facility startup team.

As the management company, CENTERS successfully transitioned the existing department into a team that provides exceptional health, wellness and leisure programs and services to the CSU community and Cleveland area. Amenities include 50 m Olympic-sized pool and 25 yd. instructional pool; two full-length basketball courts; four racquetball and squash courts; a multipurpose gymnasium for basketball, volleyball, indoor soccer, badminton, floor, and roller hockey; more than 140 pieces of weight and cardio equipment; functional fitness space with 70ft. 3-lane turf; an indoor track; six multi-use fitness studios including a dedicated cycling studio; massage and personal training services; outdoor Green Roof patio; inclusive locker rooms and facilities; Pro Shop; and lounge areas with table tennis, pool tables and gaming systems.

Success Stories

  • Over the last 5 years, Campus Recreation Services staff have increased Sport Club participation from 13 teams to 23 teams encompassing 440+ student-athletes, augmenting athletic offerings on campus and creating a highly effective recruitment and retention tool for the university.
  • Through creative and beneficial program offerings, powerful marketing, and exceptional customer relations, the Campus Recreation Services department operated by CENTERS staff generates more than $750,000-1,000,000 in annual revenue, making it one of the highest revenue-generating service departments on campus.
  • The comprehensive EAPs and expertise of Campus Recreation Services staff as it relates to risk management is widely regarded as the gold standard across campus, as many departments and operations have collaborated with on-site staff to mimic established best practices and provide recommendations for improvements.
  • CSU Campus Recreation Services was one of the first universities to offer Pink Gloves Boxing, a female-focused boxing program centered around positivity and empowerment. The program has flourished since first launching in 2015, recruiting more than 650 participants and earning more than $70,000 to date. CSU Campus Recreation Services is also the first institution ever able to offer all 7 Tiers of the program.

CENTERS at Cleveland State University – Student Center

In 2022, and after 16-years of successful partnership, Cleveland State University expanded CENTERS’ campus portfolio with the operational management of the Student Center. The $44 million, 120,000 square foot facility located in the heart of campus encompasses six dining locations; university bookstore; print and mobile services; computer lab; multiple student lounges; parking garage and the offices of campus support services; conference & event services; and student engagement, diversity, equity & inclusion. CENTERS will manage the day-to-day responsibilities of the facility which include building liaison to campus constituents; janitorial; custodial; sanitation; general and preventative maintenance; furniture, fixtures, and equipment; capital improvements; work orders; service requests; audio/visual equipment and technology; and collaborative university programming.

Success Stories

  • CENTERS, LLC saves Cleveland State University more than $200,000 annually on human resources, hardware, software, programming, services, and equipment using preferred partner and vendor pricing contracts.
  • Cleveland State University is seeing the value of the Enterprise Service Model (ESM) in practice. In July of 2002, CENTERS was tasked with expanding its role on campus by managing the daily operations of the 110,000 square foot Student Center. The goal is to enhance the Student Center experience for students, faculty, staff, and the greater CSU community. CENTERS has been able to use its expertise in the field of higher education and specifically campus recreation to deploy a multi-asset approach through a paralleled operational paradigm, unified organizational chart, integrated student training model, collective policies & procedures, shared emergency action plan and increased buying power on campus. The ESM highlights the Recreation Center and Student Center as the living room of campus through improving efficiencies, eliminating redundancies, and reducing expenses.
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