Guiding Clients Through the Re-Opening of Recreation Facilities

As areas stabilize from the COVID-19 pandemic and stay-at-home restrictions are lifted, organizations are beginning to bring employees and patrons back into their facilities. The pandemic has forced schools and municipalities to rethink daily operations to ensure the safety of employees, students, and the general public.

The management of the transition process is without precedent. In response, CENTERS has tapped into a collective body of expertise and thought leadership across the industry to create a COVID Playbook as a comprehensive resource to re-opening recreation facilities and similar buildings. The Playbook features an interactive navigation, up-to-date guidelines, and a toolkit that staff can use when implementing the plan on site.

CENTERS has also developed a detailed Implementation Schedule to track the steps needed to complete each of the six sections in the Playbook. Using an online project management tool, each task is sequenced in order of priority completion, with due dates and personnel/team assignments. The schedule makes it easy to monitor progress, add comments to work teams, sort tasks, and more.


The Playbook includes essential tools for operators, such as:

  • Risk Assessments
  • Facility Inspections
  • Employee Safety
  • Office Configurations
  • Workplace Hygiene
  • Facility Access Control Procedures
  • Facility and Program Do’s and Don’ts
  • Physical Distancing Readiness guides
  • Cleaning Protocols
  • Communication Strategies
  • Wayfinding and Informational Signage
  • Patron and Employee Health Screening Protocols

Along with the Playbook, you will receive access to our internal toolkit items:

  • THE PLAYBOOK Checklist
  • Employee Policies and Procedures
  • CDC Fact Sheets
  • Facility Policies and Procedures
  • Sample Facility Layouts
  • Controlling Access Checklist
  • Youth Programs and Camps Guidelines
  • Social Distancing Guidelines
  • Enhanced Cleaning Protocols
  • Employee and Patron Surveys
  • Patron Code of Conduct
  • Public Service Announcements
  • Signage Recommendations

Download the Playbook

If you are interested in obtaining a copy of the COVID Playbook, fill out the form below to view the PDF.


COVID-19 Playbook

COVID-19 Playbook