Managing Day-to-Day Operations and Programs
Comprehensive Management
The depth and breadth of management and operations vary and are customized based on each clients’ needs.
We have experience managing all facets of operations, including, but not limited to:
- Personnel management
- Marketing plan creation and execution
- Membership sales and retention
- Event booking
- Facility scheduling
- Program development
- Retail operations
- Custodial and facility maintenance
- Financial reporting and compliance
- Third-party contract oversight
- Partner collaboration
- Capital project planning and life-cycle replacement
- Preventive maintenance and risk management
- Administrative services (accounting, HR, IT, etc.)
CENTERS values fiscal integrity and goes to great lengths to ensure that our practices are financially sound. Additionally, we utilize our broad industry resources to provide the best quality at the best value for your facility with utmost adherence to the required outcomes of the performance of the building.
Helping Plan your Ideal Project
Facility Planning
CENTERS does more than manage facilities once the doors open; we offer planning, development, and implementation advisory services to make sure you make the best investment and end up with a facility that meets the needs of your organization and constituents.
We can help you from the ground up when you have the inception of a project concept with the following services:
- Market analysis
- Financial modeling
- Business planning
- Sustainability planning
- Economic impact analysis
- Programming
- Public-private partnership assessment
- Professional partner selection
- Design review
- Construction oversight
Meeting Your Objectives and Performance Goals
Management Advisory Services
We align outcomes with our client’s core values and financial resources. Through a commitment to our mission, we lead our clients through the analysis and implementation of operational shifts that maximize value.
We help our clients better serve their constituents using the following tools:
- Strategic decision-making framework
- Organizational assessment (staffing structure, productivity, cultural indicators, asset maximization, third-party partnership opportunities, etc.)
- Financial review and scenario modeling (cost-saving opportunities, revenue-generating opportunities)
- Facility and space utilization
- Market context and competitor framing
- Programmatic review and optimization
- Staffing augmentation
Streamlining a Successful Opening
Pre-Opening Solutions
We manage the transition from the final phases of design and construction to turnkey operations. Working closely with vendors and client stakeholders, we hire and train staff, establish operating procedures and manage custodial preventive maintenance services along with emergency response and support systems. Ensuring our clients are fully prepared for a successful opening on day one is our priority.
There are endless decisions to make before opening day. The following is a sample list of how CENTERS can partner with you:
- Furniture, fixtures, and equipment (FF&E) selection and procurement
- Operating budget development
- Market analysis
- Staff recruitment and training
- Risk management / emergency procedures planning
- Building operations manual development
- POS systems coordination and installation
- Third-party contract negotiations
- Grand opening event planning and management
Maximizing Value Across Facilities
Enterprise Management Services
CENTERS offers enterprise management services that bundle the operations of multiple facilities to unlock greater efficiencies, streamline processes, and optimize outcomes. By managing related venues under one cohesive strategy, we deliver enhanced results while preserving the unique identity and purpose of each space.
Our enterprise management approach focuses on creating synergies across facilities, offering:
- Comprehensive Operational Oversight: Consolidating staffing, reporting, and scheduling to eliminate redundancies.
- Enhanced Fiscal Stewardship: Leveraging economies of scale to reduce operating costs while maintaining superior quality.
- Improved User Experience: Ensuring consistent customer service and seamless program delivery across venues.
- Integrated Marketing and Sales: Aligning outreach efforts to maximize participation, engagement, and revenue generation.
CENTERS’ enterprise management solutions are designed to maximize the value of your facilities, align with your mission, and provide cost-effective operations that benefit all stakeholders.